Refund policy

Return & Refund Policy
At Silvoz, customer satisfaction is important to us.

Return Eligibility
You may request a return within 30 days of delivery if:

• The product arrives damaged
• The product is defective
• The incorrect item was received

To qualify for a return:

• The product must be in its original condition
• Proof of purchase must be provided
• Photos or videos may be requested to verify the issue

Non-Returnable Items
Returns may not be accepted for:

• Damage caused by misuse
• Accidental damage after delivery
• Products modified or repaired by unauthorized persons
• Normal wear and tear

Refunds
Once approved, refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.

Lost or Delayed Shipments
Delivery estimates are not guaranteed.
If your order appears lost, please contact us and we will work with the carrier to investigate.

Australian Consumer Rights
Nothing in this policy excludes rights available under Australian Consumer Law.

United States Customers
Consumer rights may vary by state. Any mandatory rights provided by applicable law remain unaffected.